America’s hospitals and health systems are at the center of their communities, both as providers of critical services
and as large – and often the largest – employers. Labor is the largest single cost for most hospitals, and the
workforce is essential to the critical mission of providing life-saving care. Although there are challenges, there also
are opportunities to improve care, motivate and re-skill staff, and modernize processes and business models that
reflect the shift toward providing the right care, at the right time, in the right setting.
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