Webinars are excellent learning opportunities led by ASHHRA members and partners with specific expertise in the health care HR profession. Visit the ASHHRA Learning Portal for a complete library of on-demand learning.

ASHHRA webinars:

Thriving in Ambiguity: Using Emotional Intelligence to Develop Agility
Tuesday, July 30, 2:00-3:00 p.m. CT

Leading With Heart: The Compassion Component 
Tuesday, Aug. 13, 2:00-3:00 p.m. CT

Thriving in Ambiguity: Using Emotional Intelligence to Develop Agility Register

Date: Tuesday, July 30, 2:00-3:00 p.m. CT
Credits Available: CHHR 1, SHRM 1, HRCI 1
Cost: $39 (ASHHRA members), $79 (Nonmembers)
Description: Emotional intelligence – or the awareness and control of one's emotions including the ability to handle interpersonal relationships thoughtfully – is a critical skill for health care HR leaders. This skill equips health care HR leaders to respond effectively to ambiguous situations that can emerge from mergers, acquisitions and the shifting financial landscapes facing many health care organizations. These situations can create uncertainty and anxiety for some as they wonder if their job will be gone in the future.

Presenters will describe some of the recent neuroscience around change and why it is hard for people to move away from the “how things have always been” mentality. HR leaders will be able to utilize emotional intelligence to facilitate effective change management.


  1. Discuss current climate of change within the health care field.
  2. Explore neuroscience behind change aversion.
  3. Define emotional intelligence and explore its real-world applications for health care HR leaders.


Andy Kindler Andy Kindler
Managing Director, Xcellero
Andy has worked successfully as a consultant in many health care related organizations and is particularly excited with coaching surgeons on their personal leadership development. Today's health care business environment is continuing to change and many clinicians and administrators alike are facing challenging times they have not seen in their careers.

Related Resource:
To learn more about emotional intelligence, take a look at Harvard Business Review’s, 10 Must Reads on Emotional Intelligence.

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Leading With Heart: The Compassion Component Register

Date: Tuesday, Aug. 13, 2:00-3:00 p.m. CT
Credits Available: CHHR 1, SHRM 1, HRCI 1
Cost: $39 (ASHHRA members), $79 (Nonmembers)
Description: How often have we wished that we could find a magic wand to solve our recruiting, retention and engagement problems? With $46 billion spent yearly on leadership development, it can seem like we are just spinning our wheels despite our best efforts.

In this webinar, we will introduce a simple yet powerful concept that can transform your workplace from the inside out, not by doing anything new, but by doing things differently. Organizations need to put people at the very center of their corporate strategies and to develop leaders who have relationship-centric skills. Leaders recognize this — 92% in a survey stated that compassion was important to effective leadership. Yet 80% said they did not know how to enhance this quality.

This webinar will review the four components to leading with compassion. Beginning with these concrete actions, you can create a culture of compassion at all levels of leadership, from the Boardroom to the Bedside. You will foster higher engagement, lower turnover and a more magnetic culture.


  1. Review current benchmark data for staffing indicators, workforce engagement and industry turnover.
  2. Learn how compassionate cultures foster psychologically safe, inclusive and connection-rich environments.
  3. Learn four steps to L.E.A.D. with compassion, steps that can be taken away and applied immediately within the participants’ workplace.


Dee Borgoyn Dee Borgoyn
Borgoyn Consulting Services LLC/ Compassion Projects
Dee Borgoyn is a results-driven consultant, author, speaker and health care HR thought leader with decades of experience in the human resources and human services fields. Her career has spanned high-level HR management and leadership in government, not-for-profit and Fortune 500 companies. Her expertise is in the field of elder services and long-term care. She is a licensed Nursing Home Administrator and a Senior Certified Practitioner with SHRM.

Disabled from birth, much of Dee’s personal and professional efforts have been focused on diversity, disability and inclusion issues along with aging issues. The patient employee and health care customer experience are especially pertinent to her Dee has been a pioneer in advocating for fairness for all. She participated in the grassroots and international efforts that resulted in the enaction of Americans With Disabilities, is the founder of Nevada's Job for the Handicapped program (1982), has counseled returning veterans and been a Wounded Warrior mentor, and pushed for cancer research as the mother of a childhood cancer survivor. Now she champions the study and practice of compassion in the workplace.

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Partner webinars
ASHHRA works in collaboration with the American Hospital Association (AHA) to offer consistent education aimed at providing solutions and leading innovation in the health care field.

Virtual Workshop: Patient Safety and its Correlation to Value
AHA’s The Value Initiative and the American Society for Healthcare Risk Management (ASHRM)

Tuesday, Aug. 6, 12:00 - 1:00 p.m. CT
As hospitals and health systems work to improve value and patient safety, the risk manager is an essential team member. In this virtual workshop, the vice president of risk management at The Johns Hopkins Health System will share how health risk management professionals improve patient safety and value in both the hospital and ambulatory settings.
Learn more and register.

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Archived Webinars

Access all archived ASHHRA webinars on the ASHHRA Learning Portal.

On the portal, you will find archived webinars including:

Grow Your Own: Tackling the Medical Assistant Shortage FREE for ASHHRA Members

Developing a Culturally Competent Workforce

Root Cause of Pay Inequity and How to Address Them

Minority Representation in Leadership and Governance: Why It’s Important 

Do They Love You or Will They Leave You? Addressing Employee Turnover

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Get Involved
Submit a Webinar
We value our members' expertise and encourage you to share your knowledge with your peers. Please submit this form if you have an interesting topic and would like to be considered to present a video based webinar.
Sponsor a Webinar
Interested in hosting a webinar? Download the Webinar Sponsorship Form PDF

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Last Updated: Mon Jul 22 2019
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