ASHHRA Webinars

Webinars are excellent learning opportunities led by ASHHRA members and partners with specific expertise in the health care HR profession.

ASHHRA Webinar

Click below to learn more about each webinar.

Interested in hosting a webinar? Download the 2014 Webinar Hosting Form PDF

The Current State of Patient and Family Engagement Strategies in American Hospitals
July 30, 2014
2:00 -3:15 p.m. ET,
1:00-2:15 p.m. CT, 12 - 1:15 p.m. MT, 11:00 a.m. - 12:15 p.m. PT

Together with the Gordon and Betty Moore Foundation, the Health Research & Educational Trust will share the results of a survey that studied the extent to which U.S. hospitals use a range of recommended patient and family engagement strategies, such as giving access to medical records, having 24-hour visitation policies and conducting nurse shift-change reports at the patient's bedside.

This webinar will feature three case studies, all of which excel in engaging patients and their families: the University of Illinois Hospital and Health Sciences System, Health Central Hospital in Florida and Schneck Medical Center in Indiana.


  • Moderator: Maulik Joshi, DrPH, President, Health Research & Educational Trust
  • Dominick Frosch, PhD, Patient Care Fellow, Gordon and Betty Moore Foundation
  • Airica Steed, EdD, Enterprise Chief Experience Officer, University of Illinois Hospital and Health Sciences System
  • Bibi Alley, Patient Advocate, Health Central Hospital
  • Tammy Dye, Vice President of Clinical Services, Schneck Medical Center
  • Suki Wright, Director of Organizational Excellence and Innovation, Schneck Medical Center

This webinar is available free of charge but advanced registration is required. To register click here.

HPOE Live! is an American Hospital Association webinar series that highlights leading strategies and innovations in performance improvement that are being championed today in America's hospitals and health systems. It is produced by Hospitals in Pursuit of Excellence, the AHA's strategic platform that provides field-tested practices, tools, education and other networking resources to accelerate performance improvement and delivery system transformation in the nation's hospitals and health systems. Keep an eye out for future emails announcing upcoming webinars in the series.

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The Surprising Key to Improving HCAHPS: Creating Cultures of Commitment Rather than Compliance
August 12, 2014
2:30-3:30 p.m. ET, 1:30-2:30 p.m. CT

An organization's culture can actively support the commitment of its workforce by providing inspiring and transformational leadership, offering programs to help caregivers get in touch with the meaning of their work and creating systems and processes supporting healthy relationships organization-wide. Ultimately, these relationships help to improve the patient experience by focusing on employee engagement. Join us to hear executives from two exemplary organizations that are creating such cultures and seeing their metrics reflect the results.

This webinar is available free of charge but advanced registration is required. To register click here.

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Navigating the Gap Between Volume and Value
August 14, 2014
2:00-3:00 p.m. ET, 1:00-2:00 p.m. CT

Working in conjunction with Kaufman Hall, Hospitals in Pursuit of Excellence has published a new guide offering hospital leadership step-by-step advice and information on the financial planning process and how it can help organizations plan for value-based care and payment. In this webinar the authors of the guide will review the key concepts that can help hospitals and health systems effectively navigate the gap between volume and value and ensure their organization's long-term success.

This webinar is available free of charge but advanced registration is required. To register click here.

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Trust But Verify – the Value of Eligibility Review
Using Dependent Eligibility Audits for Compliance and Savings

Tuesday, Aug. 19, 2014
1 p.m. ET, 12:00 p.m. CT,
11:00 a.m. MT, 10:00 a.m. PT
Register Now

This webinar has been approved for 1.0 contact hour for CHHR recertification.


HR Certification Institute

This program has been approved for 1.0 (HR (General)) recertification credit hour toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

As hospitals' employee health care benefit costs continue to rise, and compliance issues grow in magnitude, a strategy to keep both in check is vital. A rigorous dependent eligibility audit plays an important role in this strategy. On average, 4 to 8 percent of dependents enrolled in an employer health plan are not truly eligible for coverage under plan guidelines.

Join us for a discussion with Baptist Health in Louisville, Ky., to learn how it used a dependent eligibility audit to target this waste, and now uses audits as part of an ongoing effort to keep health care benefit costs under control.

You'll Learn:

  • What a dependent eligibility audit is and why a hospital should consider performing one
  • Real-world ROI data from a hospital that conducted one
  • How to leverage technology to make this type of audit a routine part of the onboarding process
  • The benefits of system standards and how this process can shape internal culture

Mike Daugherty, Director of Corporate Benefits, Baptist Health
John Webb, Managing Director, HMS Employer Solutions

ASHHRA Members: Free

Register Now

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Patient & Family Ambassador Programs: High Touch, High Impact Volunteer Assignments
Tuesday, September 9, 2014
2:00 p.m. ET, 1:00 p.m. CT, 12:00 p.m. MT, 11:00 a.m. PT (90 minute webinar)
Register Now

Volunteers are a valuable part of every hospitals workforce. With proper training, department engagement and supervision, volunteers can be incorporated as a team member into any hospital department. The Volunteer Ambassador Program is a highly successful, compassion-based and service-oriented improvement initiative. Ambassadors can be in direct patient contact roles and impact the patient family experience. The ambassadors assist both the staff and families with support service, which are non-clinical in nature and also help identify potential concerns/complaints that can be dealt with while the patient/family is still receiving care.

Faculty: Angela Berns, Manager, Volunteer Services, UnityPoint Health - St. Luke's and Kathy Berube, CAVS, Director of Volunteer Services, Maine Medical Center

ASHHRA/AHVRP Member: $39.99
Non Member: $59.99

To register, click here.

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Taking Charge of Team-Based Care: Lessons Learned and Results Attained
Wednesday, September 10, 2014
3:30 p.m. ET, 2:30 p.m. CT, 1:30 p.m. MT, 12:30 p.m. PT
60 minutes with live Q&A
Register Now

As new payment and care delivery models emerge to meet the goals of the Triple Aim, the early adopters of team-based care have taken charge. Many have already dissolved traditional and cultural barriers; gained the newly required skills and transitioned away from their individual clinical practices to become members of dynamic care teams.

The move toward team-based care for these physician champions required fresh thinking such as a new appreciation for professionalism and collaboration across gifted health care professionals and understanding what their specific “top of license” contributions are within the team to deliver the best care for the patient.

This webinar will present a proven set of building blocks for a successful transition to team-based care as well as two case studies and some key skill sets required for success including some from outside the health care field. Specifically:

  • Structuring great teams
  • Harnessing group dynamics
  • Collaboration among professionals
  • Principles of interdisciplinary teamwork
  • Compensating health care professionals in team-based care

Click here to register. There is no charge for participation.

Contact Dan Paloski at (312) 422-2914 or physicianforum@aha.org.

About the Physician Leadership Forum:
As part of the American Hospital Association’s (AHA) ongoing mission to improve the health of patients and communities, AHA introduced the Physician Leadership Forum to engage and partner with physicians to collaboratively advance excellence in patient care. AHA’s Physician Leadership Forum also seeks to gather input from physicians to inform AHA policy and advocacy efforts while advancing physician leadership within the health care delivery system. For more information, visit www.ahaphysicianforum.org.

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ASHHRA Members: click here to access FREE replay links to some past webinars.

Webinar Sponsorship Opportunities
Maximize opportunities to educate and connect with ASHHRA members by hosting an ASHHRA webinar.
Download the
2014 Webinar Hosting Form PDF

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Is there a webinar topic that you would like ASHHRA to offer?
Contact ASHHRA today and let us know what topics you would like to learn more about.

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