Sunday, Sept. 25 - Learning Sessions
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|+ strategic business management recertification credit hour|
- S1 - What Health Care Candidates Want: Trends to Fuel Your Strategic Plans
- S2 - BJC Healthcare: Leading Employees through Change
- S3 - Reality-Based Accountability – Hardwiring Accountability into Your Workforce and Coaching for Great Performance
- S4 - Recent National Labor Relations Board Issues of Importance to Health Care Providers
- S5 - Emerging Trends in the Nursing Workforce: Looking Beyond the Acute Care Setting
- S6 - Data-Driven Prescription for Nurse Engagement +
- S7 - Data Data Data! - How to Leverage the Power of Data in Managing Your Workforce +
- S8 - A Plan Sponsor Perspective: The DOL Fiduciary Rule and Related Guidance
- S9 - Transforming HR Delivery to Align with the Future at VCU Health +
- S10 - Leaders Facilitating Change +
- S11 - Winning the War for Talent: Leading Your Organization in the Purpose-Oriented Economy (Thought Leader Forum)
- S12 - Continuing the Critical Conversation on Workforce Strategy +
- S13 - Data-Driven Prescription for Physician Engagement
- S14 - The Strategy of Preparation and Prevention: How Physical and Financial Wellness Can Lead to Better Living Today and Tomorrow
- S15 - Measuring the Business Case for Leadership Training
- S16 - Standing in the Board Room: Earning Careers of Impact and Influence +
- S17 - Health Care Hiring 2.0: Meet Rising Talent Demands by Turning Your Happy Employees Into Powerful Brand Advocates
- S18 - Risky Business: 5 Common Background Screening Mistakes Made During the Hiring Process
- S19 - Data-Driven Prescription for Leader Engagement
Meghan Musbach, Director of Healthcare, CareerBuilder
This session will help uncover the truth about what’s happening in health care recruitment today, and what is coming next. Content will provide best practices to apply to your talent acquisition and retention strategies based on exclusive CareerBuilder research findings. We will demonstrate how to create a better candidate and employee experience.
- Understand what is next for the health care recruitment industry via exclusive access to CareerBuilder’s historical data, trends, and analysis
- Learn from real life examples how other health care recruitment professionals are tackling current challenges and implementing new solutions
- Gain insight needed to move your organization forward with new recruitment technology that can help you utilize data in your strategic plans.
John Beatty, Vice President, SVP and CHRO, BJC HealthCare
Rosanna Milley, Senior Director, Huron Healthcare
Enterprise-wide, BJC HealthCare (BJC) focuses on improving its overall health system performance while addressing changes in the health care environment, many driven by the Affordable Care Act. Learn how BJC HR has responded, the innovative methodology used to introduce critical changes and the metrics and processes developed to ensure ongoing sustainability.
- Understand how BJC HealthCare has responded to key pressures facing the health care industry today and HR’s critical role
- Learn about the areas HR has targeted to help improve BJC’s operational and clinical performance
- Discover how BJC used change management methodology to support the significant changes introduced through the "Making BJC Better” initiative.
Cy Wakeman, President, Cy Wakeman, Inc.
Join the Reality-Based Revolution as we break down the core competency of personal accountability and give you no nonsense, workable strategies to hire for, coach for and develop for accountability in your workforce!
- Adopt interviewing and hiring techniques through understand the relationship between accountability and engagement and become fluent in a new employee value metric that measures accountability
- Understand the importance of coaching and mentoring in the development process and learn to practice a simple model for feedback including an introduction to a new developmental tool “Feedforward”
- Gain familiarity with a variety of performance management techniques such as one-on-one sessions and hosting tough conversations.
The Honorable Phillip Miscimarra, National Labor Relations Board
G. Roger King, Senior Labor and Employment Counsel, HR Policy Association
Phil Miscimarra, one of four members of the National Labor Relations Board (NLRB), will be reviewing the many important recently issued decisions by the NLRB over the last year and will provide a general preview of what issues the Board might address in the future. Recently decided cases in 2016 that will be covered in this session include the Board’s precedent breaking decision in the joint employer area, clarification of permissible solicitation, distribution, and access rules for health care employers, new standards for union “successorship” in asset sales transactions, increased scrutiny of employer handbooks, electronic communication policies and other similar employer guidelines, and a number of other decisions that may have far reaching consequences for both union and non-union health care employers.
- Understand the scope and impact of recent decisions from the National Labor Relations Board
- Learn what additional issues and subject areas the Board may address in its future decisions
- Learn how to stay compliant regarding the requirements of the Nationals Labor Relations Act.
Crystal Vasquez, DNP, MS, MBA, RN, NEA-BC, CPHIMS, Director, Solution Innovation, Health Forum
Hospitals and health care systems are making transformational shifts in strategy and operations to improve population health, reduce costs and improve the patient experience. Health care human resource leaders are faced with recruiting, educating/developing and sustaining a workforce that is responsive, competent and flexible. Nurses comprise the biggest percentage of the health care workforce and are helping their organizations adapt and evolve on their transformation journey. Discuss what health care leaders are doing to prepare nurses to work in environments beyond the traditional roles of the acute care setting.
- Discuss the outlook for the future of nursing as care delivery is pushed farther out into the community
- Discuss the healthcare transformation trends impacting the traditional practice environment for nurses
- Employ a health system mindset to develop
Kate Vonderhaar, Senior Consultant, The Advisory Board Company
Among all frontline staff, nurses are the least engaged – a troubling situation for the largest segment of the health care workforce. Get best practices to build a highly engaged nursing workforce in today's rapidly transforming health care environment.
- Find the greatest opportunities to improve nurse engagement
- Rationalize the flow of change
- Translate market forces into frontline terms.
Shebani Patel, Principal, PwC People Analytics, PwC Saratoga
Shebani Patel will share key findings from this year's HR Metrics Tool benchmark results, pointers on how you can utilize metrics in your organization, and how your organization can start tapping into "Big Data for HR" to take a more predictive approach to managing your workforce -- regardless of your organization's size.
- Investigate benchmark results for metrics that are critical to effectively managing your workforce
- Understand how you and your HR team can benefit from workforce metrics and dashboards
- Learn more about a new and growing hot topic: predictive analytics for HR -- and how your organization can use these techniques to forecast workforce outcomes in the future, using the data you have today.
Richard A. Turner, VP and Associate General Counsel, AIG
Richard Turner will present an update of the new U.S. Department of Labor (DOL) regulations. The DOL has issued its final rule regarding the fiduciary status of financial advisors when working with clients. The rule puts requirements in place designed to ensure financial advisors act in the client’s best interest. This new rule represents an important change, elevating many common plan interactions – particularly interactions with participants – to fiduciary status, requiring additional disclosures and process change with clients.
Topics will include the following: When was the guidance published? When does it become effective? What did (and didn't) change? How will this impact plan sponsors/fiduciaries? and How will this impact plan participants?
- Learn about the basic background and overall scope of the new DOL fiduciary ruling, such as core concepts, impacted plans and effective dates
- Understand how the rule will affect both plan sponsors and participants in accordance with fiduciary standards
- What you can expect to hear from your plan provider as they prepare for implementation of the rule.
Maria Curran, CHRO & Vice President of Human Resources, VCU Health
Aaron Sorensen, Partner, Axiom Consulting Partners
The experience of VCU Health and research conducted with CEOs, COOs and CHROs from the nation’s leading academic medical centers will provide insights on how the delivery of HR services will evolve in the shift to a value-based health care economy.
- Anticipate how HR service delivery models will evolve in the shift to a value-based health care economy
- Adopt best practices and avoid pitfalls based on learnings shared from a health system proactively transforming its delivery model
- Understand how other HR departments are evolving based on research conducted with CEOs, COOs and CHROs from the nation’s leading health systems.
Lynn Dragisic, EVP, Support Operations, The Joint Commission
Dawn Allbee, Director, Corporate Robust Process Improvement, The Joint Commission
Health care is in the midst of unprecedented change. This session features lessons tools health care leaders can use to prepare their organizations to seek, commit to and accept change. Participants will learn The Joint Commission’s change management model, Facilitating Change™ and four practical change management tools that can be applied immediately in a variety of environments.
- Develop an understanding of the role of change management in sustaining improvements.
- Learn how to assess your culture in planning for successful change initiatives.
- Learn four change management tools that you can easily use and implement when working through change initiatives and sustaining improvement.
S11 - Winning the War for Talent: Leading Your Organization in the Purpose-Oriented Economy (Thought Leader Forum)
People Strategies | All Career Levels | Non-Hospital
Sponsored by TIAA
Moderator: Jim Finkelstein, President & CEO, FutureSense, LLC
Kristen Fox, MBA, SPHR, CHHR, Director Partner Integration at Providence Health & Services
Jana Brown, HR Strategy, Planning & Analytics, Chief of Staff for TIAA
Dan Gross, Executive VP, Sharp Health
Changing demographics, health care reform, consumerism and disruptive innovators are just a few of the social changes that are impacting health care today, leading to a workforce in search of more individualism, meaning, purpose and self-expression in their professional roles. This shift will open up an exciting opportunity for employers to radically change their approach to recruitment and retention, attracting the best talent with the highest potential for their organization while at the same time creating a dynamic environment where employees will not only be engaged for the short-term, but thrive on a long-term basis. It will take much more, however, than a reliance on traditional recruitment, pay and rewards programs.
With a panel that includes HR experts, medical staff leaders and hospital executives, participants will have a clear picture of the benefits to patients and the organization when a culture of purpose exists, identify people practices and HR strategies to build a purpose culture from within, and determine the steps needed to manage this change from the leadership and staff to the patients and their families. This panel seeks to break down the barriers by seating key leaders with various perspectives at the same table for a robust discussion on how to create cultures where people are empowered to make a difference, not just a living.
Tracy L. Braman, SPHR-SCP, MBA, CHHR, Executive Director, Human Resources, Lakeland Health
Mary Longe, Director, Health Forum
Amy Goble, Vice President, American Hospital Association, Health Career Center
Transformation of health care delivery requires changes in clinical practices, operations, technologies and all supported and led by workforce strategies. AHA Solutions recently gathered HR leaders to discuss this complex process. Take away solid ideas to implement and have an opportunity to tell us your challenges and successes. To provide context, you will hear highlights of the January 2016 Critical Conversation on Workforce Srategies, learn the progress of one health care organization, Lakeland Health, St. Joseph Mich., through transformation and hear about trends in changing needs, supply and demand of health care workers from research conducted by AHA’s Health Career Center.
- Take away successful ideas implemented by Lakeland Health and other organizations to support the transformation of health care delivery in their organizations
- Learn trends in workforce supply and demand and implications for changing needs as health care organizations continue to transform care
- Provide AHA with your challenges and successes in workforce strategy that support the transformation of health care.
Shubhang Dave, Director, The Advisory Board Company
Which drivers have the greatest impact on physician engagement? And where should most organizations focus their efforts? Find the greatest opportunities to strengthen physician partnership.
- Advance physician-specific engagement drivers
- Identify "hotspots" of disengagement among employed physicians
- Onboard new physicians effectively.
Jill Carney, Director, Marketing, Transamerica Retirement Solutions
We all understand the importance of health and wealth in our lives. But do you realize how much one affects the other? This session will focus on the strategies of preparation now, to help prevent future problems later in life as one ages. In addition to highlighting research linking the two, Transamerica will present strategies and solutions on how employers can help employees improve both physical and financial health to start leading better lives today, and in the future.
- Make the important link between physical and financial health
- Understand how health and wealth are directly related and how one can affect the other
- Employ strategies both in their work and personal lives to improve outcomes today and in the future.
Marcey Uday-Riley, Partner, IRI Consultants
Pam Cunningham, Consultant, IRI Consultants
Terri Hollingsworth, Vice President, Human Resources Services, Hospital Association of Southern California
Learn how to boost employee engagement and HCAHPS scores through leadership training.
- Describe the leadership knowledge, skills, and behaviors that are most likely to positively impact business and organizational outcomes
- Explain how best to transfer the knowledge, skills and behaviors in a way that provides exceptional Level 1-3 evaluation results
- Use a process and model for collecting Level 3 data that is practical and cost effective.
James Rice, PhD, FACHE, Managing Director Governance and Leadership, Gallagher Integrated
In population health and accountable care, CHROs and boards need to mutually engage for talent development that drives for patient centered care, service excellence and community engagement. This session is interactive and reviews practical ways that CHROs can earn respected and sustainable leadership roles within their organization's board room and decision-making processes.
- Define the top three obstacles frustrating CHRO engagement with their boards
- Identify three ways to overcome each obstacle to meaningful engagement with boards
- Define the five essential strategies for CHROs to earn respect and good standing in their board rooms.
Carrie Corbin, Head of Talent Attraction Strategy & Employer Brand, American Airlines
Gary Zukowski, SVP, CareerArc
The BLS projects that by 2022, health care will be the largest industry measured by the number of jobs. How will you keep up with the pace of health care hiring? Why not tap into the most overlooked resource in modern talent acquisition? Your employees.
- Know the best practices to building employee advocacy programs that work and last
- Discover which content and social recruiting strategies attract highly engaged applicants and drive consistent employee engagement
- Tie advocacy efforts and referral programs and watch your talent communities grow faster than ever.
N. Alexander Erlam, Esq., General Counsel/Employment Law Specialist, Certiphi Screening, Inc.
Sadeq Khan, Associate General Counsel/Director of Compliance, Certiphi Screening, Inc.
This session will explore five of the most common background screening compliance mistakes employers make during the hiring process, including missed red flags on the job application; "Ban the Box" and the criminal history question, FCRA disclosure and authorization forms, social media searches and complying with FCRA requirements around the adverse action process.
- Identify five common compliance mistakes made during the hiring process
- Explore examples of litigation and recent cases related to these mistakes
- Identify current compliance gaps and take away specific examples of ways to change your processes to make you more compliant.
Kate Vonderhaar, Senior Consultant, The Advisory Board Company
Organizations won't succeed in today's turbulent market without leaders who are energized and excited by their work. But health care leader engagement is declining much more quickly than frontline engagement. Get strategies to reverse the trend.
- Promote executive ownership of engagement
- Give leaders meaningful recognition
- Set guardrails around work-life balance.