HEALTH CARE STRATEGY BREAKFAST
Author and Consultant
Ann is a dynamic and visionary corporate executive with over 25 years experience in a variety of service-based industries and is President of People Ink, her consulting company that helps organizations create unique workplace cultures based on values and performance. She held the position of Vice President of the People Department for Southwest Airlines and Executive Vice President of Team Services for Promus Hotel Corporation and most recently, the Executive Vice President of People for JetBlue Airways.
Ann has a respected reputation in the industry for her creative approach to creating customer-centric cultures and is a popular speaker on the subject of customer service and how to build a strong high-performing culture.
She has great passion for certain industries such as health care where she is making a great contribution to revitalizing the workforce and culture of our nation’s hospitals. She served on patient safety and quality task forces with the Texas Medical Institute of Technology involved in setting metrics used in pay-for-performance programs across the country.
Ann serves on the board at the University of New Mexico Health Sciences Center, University of New Mexico Alumni Association Board, Chairman for Safer New Mexico Now, and Board member of New Mexico Appleseed. Ann’s former boards include JetBlue Airways, P.F. Chang’s China Bistro, HireVue, Inc., Restoration Hardware, Executive Council, Brigham & Women’s Hospital, Harvard Medical School Board, the University of New Mexico-Robert O. Anderson School of Business National Advisory Board, Accion New Mexico and Albuquerque Community Foundation.
Ann has an MBA in Management from the University of New Mexico and her book “Built on Values” was released in January 2011.
Author of the books Lean Hospitals and Healthcare Kaizen
Mark is author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. He is also co-author of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and the companion book The Executive Guide to Healthcare Kaizen. The first two books were recipients of the prestigious Shingo Research and Professional Publication Award. Lean Hospitals is being translated into eight languages and Mark has spoken to audiences around the world.
From June 2009 to June 2011, Mark was a Senior Fellow with the Lean Enterprise Institute, a not-for-profit educational organization. Mark continues as a faculty member for LEI and the ThedaCare Center for Healthcare Value. Mark was a Senior Consultant for ValuMetrix Services, a part of Johnson & Johnson, from 2005 to 2009. In that role, Mark served as a consultant to many health care organizations across North America and in the United Kingdom. He taught and led teams of hospital personnel and leaders engaged in multi-month lean transformation engagements in departments including laboratory, radiology, primary care, and nursing settings.
Mark is also a popular blogger (www.leanblog.org) and has created almost 200 podcasts with lean leaders from different industries. He serves as a consultant to selected health care organizations through his company, Constancy, Inc. Mark is also the vice president of innovation and improvement services for the technology company, KaiNexus.
Mark has a BS in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an MBA from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. Mark and his wife live in San Antonio, Texas.
Mark Graban is represented exclusively by the BrightSight Group.
Author and Change Agent
Kevin Carroll is the founder of Kevin Carroll Katalyst/LLC and the author of three highly successful books, Rules of the Red Rubber Ball, What's Your Red Rubber Ball?! and The Red Rubber Ball at Work, published by ESPN, Disney Press and McGraw-Hill. As an author, speaker and agent for social change (a.k.a. the Katalyst), it is Carroll's "job" to inspire businesses, organizations and individuals—from CEOs and employees of Fortune 500 companies to schoolchildren—to embrace their spirit of play and creativity to maximize their human potential and sustain more meaningful business and personal growth.
With his consulting endeavors, Carroll has helped turn creative ideas into reality for organizations such as the National Hockey League, ESPN, Nike, Starbucks (his words appeared on 17 million Grande cups), The National Basketball Association, Walt Disney Company, Mattel, Hasbro, Procter & Gamble, Discovery Channel, Capital One and many others.
Raised by his grandparents in Philadelphia, Carroll spent endless hours at the neighborhood playground where he found his calling: a red rubber ball. His subsequent pursuit of play and his "red rubber ball" took him overseas with the Air Force, where he served as a language interpreter and translator, gaining fluency in Croatian, Czech, Serbian and German.
After serving in the Air Force for ten years and earning his college degree, Carroll became an athletic trainer at the high school and collegiate levels in Philadelphia. His expertise in sport performance recognized by the 76ers organization and led to his job as the head athletic trainer for the Philadelphia 76ers in 1995. While at the 76ers, Nike tapped Carroll to bring his unique experiences to the sneaker giant in 1997. Although no job "officially" existed at the time, Carroll was directed to create a position at the company that would add value to the overall mission of the brand. Carroll accepted the challenge and stayed for seven years as "Katalyst" (the 'K' is for Kevin)—a creative change agent. At Nike he was instrumental in helping the company develop a deeper understanding of athletic product performance, team dynamics and interpersonal communication. Carroll left Nike in 2004 to create his own company, Kevin Carroll Katalyst/LLC, committed to elevating the power of sport and play around the world.
Carroll has dedicated his life to advancing sports and play as a vehicle for social change and success. He partners with non-governmental organizations and businesses around the world that share his vision and goals. He was honored to address the United Nations as part of the UN Year of Sports for Development and Peace in 2005. He has been an advisor for Beyond Sport, a global gathering of social innovation leaders and sports organizations, from 2009-2012 (Archbishop Desmond Tutu is the Patron of Beyond Sport). In 2013, Kevin was named by SUCCESS magazine as one of 19 “SEERS – changing the world!”
Carroll holds a MS in Health Education from St. Joseph's University, a BA in Speech Communication with a minor in Physical Education from Angelo State University and an Associates Degree in Interpreting and Translating from the Community College of the Air Force. Carroll is a frequent visiting lecturer across the United States.
To learn more about Kevin Carroll Please visit www.kevincarrollkatalyst.com.