Tuesday, Sept. 22 - Learning Sessions
Click here to download full list of Learning Sessions PDF
|Not sure which
sessions to attend?
Learning Track Selection Guide
to determine the level and competency you want to enhance.
- T1 - 1,000 Sites with a Single Voice – Standardizing Excellence
- T2 - Diversity and Inclusion: An Organization's 10 Year Journey
- T3 - Engaging Our Front-Line in Leadership
- T4 - The Future of Work: What CEOs REALLY Want from HR
- T5 - Employee Engagement and Recognition through Gamification
- T6 - Six Factors Shaping the Future of Health Care
- T7 - Equip Staff to Care for Diverse Patient Populations
- T8 - Using Analytics to Turn Employee Surveys into Real Drivers of Business Outcomes
Georgina Trunzo, Sr. Director, Patient Access/Revenue Cycle, UPMC
Lauren Lloyd, SPHR, Senior Director of Recruitment Service Delivery, UPMC
This presentation will demonstrate how UPMC established a centralized staffing model that allows for a streamlined recruitment process, reduced overtime costs and a consistent on-boarding framework.
- Implement a centralized recruitment, training and placement model
- Reduce site overtime costs via volume-based staffing and utilizing centrally trained and deployed floater staff
- Ensure all new employees are trained via standardized best practices, resulting in a consistent patient experience across all sites
Meghan Patton, Vice President of Human Resources and Chief Human Resources Officer, Abington Health
This session will describe a 10 year journey that has strengthened diversity and inclusion within one organization. Through stories, practical examples, processes and metrics, attendees will see the results of action plans that have been developed and worked on over the past 10 years.
- Implement ideas that promote diversity and inclusion
- Develop a Diversity Scorecard
- Understand why listening to diverse perspectives is important to employee engagement and the patient experience
Heather Brace, SPHR, Human Resources Manager, Intermountain Healthcare
Todd Neubert, RN, Nurse Administrator, Intermountain Healthcare
Judy Williamson, RN, Nurse Administrator, Intermountain Healthcare
Learn how Intermountain Healthcare engages front line nurses and clinical staff to create leadership efficiencies to focus on quality care and improve communication.
- Learn how an organization can positively utilize and engage front line staff to achieve organizational outcomes
- Understand the practical steps it takes to implement a participatory model in your health care organization and the value it ultimately creates
- Discover how this model improves engagement, communication and process improvement all while developing individuals for future leadership roles
Michelle Smith, VP, Business Development, O.C. Tanner
Crafted from interviews with C-suite executives and compelling research from renowned global researchers, Michelle will reveal how you can create a more productive and rewarding workplace.
- Discover the future of organizational culture – getting work done today requires collaboration among a more diverse set of people
- Understand what is needed as a leader – integrity, authenticity and trust, as loyalty is now earned through relationships and collaboration
- Explore how to create the best workplaces on earth – a roadmap to create the most productive, rewarding working environment possible
Michael Maciekowich, National Director, Astron Solutions
Gamification is the use of game thinking and game mechanics to engage users in solving problems. A core gamification strategy is rewards for players who accomplish desired tasks. This session will provide an introduction to gamification concepts and how they apply to the health care human resource strategies.
- Understand what gamification is and how it applies to human resource management
- Understand how gamification has been used and how successful it has been in increasing employee engagement
- Design basic gamification programs in your organization
Peter Segall, President and CEO, HealthcareSource
This session addresses the changing health care market and the impact talent management and organizational development have on business performance and the patient experience.
- See how the evolution of health care directly impacts hiring and retention
- Plan for the future by developing a talent management strategy that addresses the evolution of the market
- Apply the basic principles of talent management to any health care organization
Kate Vonderhaar, Senior Consultant, The Advisory Board Company
As the U.S. grows in diversity, health care organizations must dramatically improve the level of care provided to underserved populations. Learn how to help staff deliver culturally competent care.
- Develop overall workforce cultural competence
- Educate staff on care disparities
- Operationalize culturally competent care
Scott Mondore, Ph.D., Managing Partner, SMD, LLC
Todd Horton, Director of Workforce Intelligence, Dignity Health
This case study discusses how one health care system used their employee survey to understand key drivers of HCAHPS/Patient Satisfaction/Turnover and create a system-wide action plan.
- Show senior leaders the direct business impact from employee surveys
- Create reports that put actionable information in the hands of managers
- Present survey information to senior leaders that is impactful