Sunday, Sept. 20 - Learning Sessions
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- S1 - Creating a Wellness Program that Produces Results
- S2 - Addressing the Impact of Depression: Resources for HR Professionals
- S3 - The 90-Day Transformation: HR Strategies for Accelerating a Culture of High Performance
- S4 - The Journey from Market Rates to Living Wages
- S5 - Employee Resource Groups: A Partner for Innovation and Development in Health Care and Business
- S6 - Turning a Talent Management Strategy into Reality
- S7 - Data Driven Prescription for Leader Engagement
- S8 - Recent Developments of the NLRB - Issues of Importance for Health Care Providers
- S9 - Health Care Workplace Violence Prevention: The California Experience
- S10 - The EN-Abled Veteran Program at Rush University Medical Center
- S11 - Three Models for Having Difficult Conversations – Successfully
- S12 - Vanderbilt Health's Innovative Talent Acquisition Strategy in Today's Candidate-driven Market
- S13 - The Bully and the Bottom Line
- S14 - Looking Ahead: 10 Trends in the Applicant Screening Industry
- S15 - Start with Your Leaders to Build a Culture of Engagement*
- S16 - Thought Leader Forum: Redefining Leadership and Engagement as Consumerism Impacts Health Care
Stephen Doyle, Director, Health Promotion, UPMC WorkPartners
Michael D. Parkinson, MD, MPH, FACPM, Sr. Medical Director for Health and Productivity, UPMC Health Plan and WorkPartners
We will present the findings of our five year observational study on the effectiveness of incentive-based health and wellness programs in the health care workplace.
We completed a five-year observational study to evaluate the impact of a wellness program instituted by UPMC (an integrated health care delivery and financing system headquartered in Pittsburgh) on the health and health care costs of UPMC health care work.
- Understand the study and its methodologies
- Understand the results of the study
- Learn more about incentive-based wellness and total health management programs
Marcas Miles, M.A., Senior Director of Marketing and Communications, Employer’s Health
Discuss the impact of depression in the workplace and introduce Right Direction, a helpful resource to guide employers in addressing this costly issue.
- Understand the prevalence of depression and its impact in the workplace, as well as the direct cost connection between mental health and workplace productivity
- Identify the value of the Right Direction initiative – a first-of-its-kind, free depression awareness initiative designed to give employers the tools needed to address and manage the effects of depression both on employees and the company as a whole
- Observe case study examples (2-3) highlighting the successful implementation of the Right Direction initiative, including initial steps to implementation, overcoming challenges/barriers, and results/outcomes/next steps
Chip Madera, MS, CSP, President/CEO, Chip Madera Productions, Inc.
Greg Maras, Vice President of Human Resources, Meadville Medical Center
According to Gallup, employee engagement is lower than ever. Human Resources can play a critical role in helping to establish high employee performance standards for excellence that create consistent outcomes. During this session, Chip Madera, MS, CSP, The Leadership Lion, and Greg Maras, VP of Human Resources at Meadville Medical Center will dynamically demonstrate how an update in performance standards are necessary to accelerate a culture of high employee engagement and patient satisfaction.
- How to create a healthy culture of accountability
- How to manage expectations, attitudes, behaviors and ultimately performance that delivers consistent outcomes
- A template for leading your organization in dynamic culture change
Barbara O’Shea, MBA, CCP, CBP, SPHR, Practice Leader, PROXUS HR
Jeff Green, Principle, PROXUS HR
Marcia Telthorster, VP Human Resources, Princeton Healthcare System
Interact with an HR Leader and Compensation Consultant to discuss the factors and influences prompting one healthcare system to change their compensation benchmarks for their lowest paid staff.
- Understand the concept and principles of paying a living wage
- Identify the living wage organizational evaluation and analysis process
- Plan a research, communication and business strategy to encourage senior level acceptance and support of the living wage concept
Skip Spriggs, Executive Vice President and Chief Human Resources Officer, TIAA-CREF
Pamela Abner, Chief Administrative Officer, Office for Diversity and Inclusion, Mount Sinai Health System
Learn how Employee Resource Groups (ERGs) can become a resource for generating innovative ideas, developing talent, introducing and expanding business opportunities while engaging employees.
- Learn how health systems and corporations have leveraged value from their ERG programs and how to apply what they have learned in your organization
- Understand the core strategies and practices that build value in a successful ERG program and obtain a process for moving ERGs beyond a social network
- Participate in an interactive exercise to discuss where your organization is with ERGs, what your vision is and what challenges you’re facing
Christine Jensema, PhD., MS, SPHR, Chief People Officer, Hospital Sisters Health System
Alicia Hannah, Senior Technical Analyst, HRIS/ Learning & Organizational Development, Hospital Sisters Health System
Learn how Hospital Sisters Health System turned its strategic vision for talent management into an everyday reality. This case study will examine how Hospital Sisters Health System (HSHS) turned its strategic vision for talent management into reality to support the organization’s mission and commitment to compassionate care.
- Learn how to use your talent management strategy and processes to align organizational priorities and ultimately ensure excellence in patient care
- Learn how to get 15,000 employees engaged when adopting a pay-for-performance model and developing specific competencies for position descriptions
- Understand how performance appraisal scores and multi-rater assessments can help set the strategic direction for a consistent approach to talent management, laying the foundation for high performance across your organization
Kate Vonderhaar, Senior Consultant, The Advisory Board Company
To succeed in a competitive market, you need leaders who are more engaged than ever before. Get best practices to reinvigorate your leaders, from frontline managers to executives.
- Identify emerging trends in leader engagement
- Rightsize the number of priorities for each leader
- Coach leaders on establishing (and modeling) work-life balance
Harry Johnson, National Labor Relations Board member
G. Roger King, Senior Labor and Employment Counsel with the Human Resources Policy Association
Attend this session to learn about current developments involving the National Labor Relations Board, including the Boards New Election Rule, its regulation of employer email systems and its continuing scrutiny of employer handbooks and other policies. NLRB member Harry Johnson will share his thoughts on these and other important topics involving the NLRB.
- Review the current NLRB agenda
- Discover how the labor issues will affect your health care organization
- Proactively create a plan to deal with these issues and remain compliant
Gail Blanchard Saiger, VP, Labor and Employment, California Hospital Association
Learn how California's health care workplace prevention plan law and regulations impact organizations both in and out of the state.
- Identify the elements of a workplace violence prevention plan
- Identify the stakeholders in their organization that should be engaged on this issue
- Conduct a gap analysis to identify areas for improvement
Jaime Parent, Vice President of Information Technology Operations and Associate CIO, Rush University Medical Center
The EN-Abled Vet Program at Rush University Medical Center helps transitioning military veterans and their families build health care IT careers in their communities.
- Discover the true social and occupational issues facing returning military veterans and their families
- Describe why well-meaning employers are missing the mark in hiring veterans
- Describe a new on-the-job training approach that has successfully built new health care IT opportunities
Lynne Cunningham, Coach, Studer Group
Lynne introduces leaders to three different models for having successful difficult conversations and then gives participants an opportunity to create and practice difficult conversations. Leaders leave with a variety of tools in their toolkit to have successful difficult conversations with those who are low performers, those who are habitual offenders but not necessarily low performers, and a solid performer who has “stubbed his/her toe.”
- Identify three models for difficult conversations and how to select the best approach for a particular situation
- Understand how to align and integrate these difficult conversation models with solid HR practices
- Cascade the Cup of Coffee conversation model to all staff to create a rich communications environment
Brian Brazda, Partner, Lean Human Capital
David Szary, Founder/Partner, Lean Human Capital
Candy Lindsay, Senior Director, Talent Management & Operations, Vanderbilt University Medical Center
Candy Lindsay will discuss Vanderbilt’s strategy to fill 7,000 positions annually. She will provide insights into their multi-year strategy and case study results of their accomplishments to date.
- Build a business case to secure the resources required to meet increased hiring demand
- Build a Talent Acquisition Performance Scorecard based on critical dimensions important to key customers
- Leverage Voice of the Customer insights to improve customer satisfaction and develop sourcing strategies to fill critical positions
Allison West, Esq., SPHR, SHRM-SCP, Employment Practices Specialists
This information-packed session provides strategies for effectively dealing with bullies in the workplace. The school bully has grown up and is wreaking havoc in the workplace. Consider the supervisor or physician who yells and engages in name-calling, putdowns, and other humiliating conduct. Or, the vindictive manager who excludes an employee from important meetings or sabotages their work. Often, if the bully is a good performer, management looks the other way. Bullying affects the bottom-line and creates potential legal claims. Participants will gain practical tips on how to effectively stop bullying in the workplace.
- Understand what bullying is and isn't
- Learn the potential legal issues that can arise with bullying behavior
- Gain tips and tools on how to stop bullying in the workplace
N. Alexander Erlam, Esq., General Counsel/Employment Law Specialist, Certiphi Screening, Inc.
Sadeq Khan, Certiphi Screening, Inc.
In this session, we will explore the top 10 trends in the applicant screening industry and how they impact your hiring process. Background checks are a common - and often required - element of any health care organization's hiring process. However, a tidal wave of new laws and regulations in the industry, and an onslaught of FCRA violations have created uncertainty for many employers on how they are allowed to use the information found in a background check to make a hiring decision. This session will explore the top 10 trends in the applicant screening industry and how they impact your hiring process.
- Identify the top 10 current applicant screening industry trends and learn how to identify compliance gaps in your current processes
- Explore examples of litigation and recent cases related to these trends
- Take away specific examples of ways to change your processes to make you more compliant
Kate Vonderhaar, Senior Consultant, The Advisory Board Company
You can’t build a culture of engagement without leaders who are fully invested in the organization. Get best practices for supporting and recognizing leaders.
- How executives can show their support for frontline leaders
- Help leaders overcome common skill gaps
- Ensure the best ideas from frontline leaders reach executives
*Open to HR Advancement Center Members only.
Jim Finkelstein, President & CEO, FutureSense, Inc.
Mohamed Alkady, President, Hart
Steven Berkow, JD, Principal & Executive Director, The Advisory Board Company
Ann Hintzman, Strategist & Associate Partner, gravitytank
Patricia Noga, PhD, RN, Vice President, Clinical Affairs, Massachusetts Hospital Association
Jason A. Wolf, PhD, President, The Beryl Institute and Editor/Founder, Patient Experience Journal
Please join us at the Thought Leader Forum! Our panel of leading experts, representing both health care and consumer markets, will kick off this thought-provoking conversation. Attendees will be invited to participate in the discussion around:
- How are health care organizations and workforces being impacted by the rise of retail competition?
- How do online reviews impact our cultures and our relationships with patients?
- What can health care learn from consumer driven industries?
- How does the health care industry need to change in order to compete in a consumer driven market?
- How does an informed consumer change the way health care needs to do business?
- How can HR contribute strategic leadership as population health and patient satisfaction become primary drivers in our businesses?