Learning Sessions: Monday, September 12, 2011

10:00 – 11:30 a.m.

2:00 – 3:30 p.m.

3:45 – 5:15 p.m. 

*Special offering for HR Investment Center members and other chief HR officers


Monday, Sept. 12, 2011
10:00 – 11:30 a.m.


M1 - Strategies for Effectively Integrating Health and Wealth
HBK/MLP
Brad Kimler, Executive Vice President, Fidelity Investments

Reform, regulatory changes, and continued local/national/global economic challenges have made employers re-evaluate the cost and design of their health care and retirement benefits.  Employers are facing a difficult balancing act.  They need to deliver competitive benefit programs that are both cost-effective and have perceived value by their workforce.  This session will explore how to effectively integrate health care and retirement savings strategies into a more cohesive program that balances cost and competitiveness while engaging employees and enabling them to live comfortably in retirement.

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M2 - ASHHRA HR Metrics Tool
HRD/ALL
Shebani Patel, PwC Saratoga

Attend this learning session to understand why your organizational metrics must be captured to ensure proper allocation of resources for future growth. The role of HR in quality care is vital and measuring your metrics will have a significant impact in driving organizational success.

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M3 - What Do You Think? Are You a Genius?
PL/MLP
Nancy J. Riesz, President, Success Catalyst

How much of your day is absorbed with solving problems, implementing changes, overcoming challenges, and finding new ways to do more with less? If you want different results, you need to think in novel ways. Becoming more original in your thinking and using your brain more effectively are keys to improving outcomes. If you are tired of the results you are getting and prefer cutting edge, ingenious, novel solutions to the challenges you face every day, come and uncover your genius. This interactive, experiential session teaches techniques to shift your thinking and change outcomes.

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M4 - Building Strong Leaders at Every Level of the Organization
PS/LT
Mendy Blair, MSN, RN-BC, NE, BC, Director, Educational Development, Central Baptist Hospital
Larry Gray, MHA, MDiv

The session describes the process for creating and sustaining leadership capacity at all levels of the organization. Preparing staff at the point of service for leadership is critical for organizational success. By enhancing leadership development initiatives using a robust, tiered curriculum and establishing intentional mentor relationships, leaders will emerge.

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M5 - Are Employees and Leaders Ready for ACOs?
HRD/MLP
Kevin Haeberle, Executive Vice President, Integrated Healthcare Strategies

Much has been written and discussed about the development of Accountable Care Organizations (ACOs) under the Patient Protection and Affordable Care Act.  The focus of national discussion and commentary have been about how ACOs will impact the relationship among physicians, hospitals, and insurance companies, but there has been little mention in the legislation or editorials about how ACOs may fundamentally impact a hospital’s relationship with employees and leaders. 

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M6 - Workforce Planning in Accountable Care: Early Staffing Strategies for Emerging Payment Models -  Part I
Special offering for HR Investment Center members and other chief HR officers
Jessica Sweeney-Platt, Managing Director, The Advisory Board Company

The path to accountable care requires hospitals and health systems to undergo meaningful financial and clinical transformation.  Nonetheless, current strategic planning efforts far outpace associated workforce planning at most organizations.  This presentation will help participants bridge this alarming gap by distilling key staffing lessons learned by early adopters of varied accountable care strategies.

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M7 - Tales from the Trenches of Litigation, Resolution, and Prevention
NH/NH
Linda Thompson, VP, Human Resources and Service Excellence, New England Baptist Hospital
Jeff Rosin, Managing Partner, Constangy Brooks and Smith, LLP

Plaintiffs’ attorneys can easily certify collective actions under the FLSA which, combined with employee friendly state statutes and a lack of accurate time keeping, has resulted in a significant number of class action wage and hour suits in the health care industry, challenging such issues as off-the-clock work and automatic deductions for meal breaks.  This situation makes it all the more compelling for health care HR executives to assume a strategic role in advising leadership on these new challenges and eliminating compliance risks.   

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M8 - Legal and Regulatory Oversight of Hospital Employment Relationships
HBK/ALL
F. Curt Kirschner, Jr., Partner, Jones Day
Brandon Melton, Senior Vice President, Human Resources, Lifespan Corp.
Jill Ragsdale, Chief Human Resources Officer, Mayo Clinic

Hospitals are among the most heavily regulated employers in the country.  From the National Labor Relations Board to the OFCCP to the IRS to OSHA, health care employers are being subjected to new and additional legal restrictions and regulatory oversight.  Review the dizzying array of federal and state regulators of hospital employers and learn the latest initiatives from the regulatory entities affecting hospitals' employment relationships

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Monday, Sept. 12, 2011
2:00 – 3:30 p.m. 


M9 - Using the Power of Diversity to Skyrocket Employee Engagement
PS/LT
Kinneil Coltman, Director of Diversity, Greenville Hospital System University Medical Center

This session will help health care HR leaders learn how understanding employee experiences along diversity lines can improve overall employee engagement and employee satisfaction scores.  It will provide an overview of a major employee engagement improvement initiative at Greenville Hospital System University Medical Center (GHS). Specifically, hear how employee engagement survey results were stratified along various dimensions of diversity including race/ethnicity, gender, age, organizational tenure, job function, location, shift, and management status in order to identify groups of employees who experienced lower satisfaction than the GHS average. 

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M10 - Auditing Your FMLA Leave and ADA Accommodation Processes
HRD/NTTP/MLP
Heather Owen, Partner, Constangy, Brooks & Smith, LLP

Time, money, and productivity are all lost when a health care organization has flawed or deficient leave management and accommodation processes, not to mention the legal liability resulting from system breakdowns. Obtain practical tools and the knowledge to effectively audit, strategically analyze, and improve your organization’s leave of absence, accommodation, and related processes.  This session is designed to provide HR professionals with useful takeaways (including checklists and flowcharts) and the knowledge they need to effectively audit, strategically analyze, and improve their organization’s leave of absence, accommodation, and related processes.

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M11 - Leadership Continuity = Business Continuity
HBK/LT
Stephanie Sloan, Ph.D, Consultant, Hay Group, Inc.
Judith West, Vice President, Human Resources, Maine Medical Center

Developing leaders to drive future organizational success is THE most crucial task all health systems and hospitals should be addressing.  Beyond ensuring that organizations have 'bench strength' for leadership positions, this is a business continuity issue.  Failure to have leaders with the right competencies and proper understanding of the established culture of an organization will stall or even recede business and/or clinical progress.  With help from Hay Group, Maine Medical Center has created a 'leadership continuity' initiative to develop leaders, retain leaders, and attract talent looking for development.

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M12 - Building Community Relations Through a Youth Development Program
CC/MLP
Alexis Devine, Youth Development Coordinator, Lifespan

Lifespan, a non-profit, four hospital health care system created a model for youth employment and workforce development. The goal of the Lifespan Summer Youth Employment Program (LSYEP) is to develop young people to become qualified candidates for the most in-demand health care careers. With an operating budget of $500,000 the LSYEP annually hires 100 at-risk youth, ages 16-19, to work in various departments including nursing, radiology, transport, and human resources. This session reviews Lifespan’s Summer Youth Employment Program, a model for workforce development, from inception to implementation, including addressing generational differences, executive/institutional buy-in, and ROI.

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M13 - In-House Physician Recruitment Programs: The What, Why, and How Every Healthcare Organization Needs to Know
HRD/MLP
Scott Manning, Director of HR and Provider Recruiting, District Medical Group
Jennifer Metrier, MS, FASPR, Executive Director, Association of Staff Physician Recruiters

Today's physician shortage compounds these challenges and requires healthcare organizations to become more creative and strategic in their physician recruitment efforts. The presenters will provide information and guidance on how to implement an In-House Physician Recruitment Program in your organization. Details including who to hire, program budgetary requirements, necessary tools, and an overview of best practices and trends in physician recruitment will be provided. This session will be an interactive presentation which will engage participants in the discussion.

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M14 - Workforce Planning in Accountable Care: Early Staffing Strategies for Emerging Payment Models - Part II (Pre-requisite:  M6)
Special offering for HR Investment Center members and other chief HR officers
Jessica Sweeney-Platt, Managing Director, The Advisory Board Company

The path to accountable care requires hospitals and health systems to undergo meaningful financial and clinical transformation.  Nonetheless, current strategic planning efforts far outpace associated workforce planning at most organizations.  This presentation will help participants bridge this alarming gap by distilling key staffing lessons learned by early adopters of varied accountable care strategies.

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M15 - New Ways to Pay
NH/NH
Jim Kochanski, Senior VP, Sibson Consulting, A Division of Segal

The increasing pace of change for employers in health care is causing some organizations to break the mold of traditional ways to pay employees for greater engagement, motivation and results.  This session will cover innovations in merit pay, market adjustments, pay , variable pay, and promotions, recognizing that these rewards must exist and be congruent with each institutions total rewards model and abilities.  A template for where to start with revamping ways to pay will be presented to help participants envision their own change process for making rewards more effective in their own organization.  Several examples from different hospitals will be presented.

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M16 - Common Themes of World-Class Health Care Organizations
CC/ALL
Moderator: Mendy Blair, MSN, RN-BC, NE, BC, Director, Educational Development, Central Baptist Hospital
Ann Torkelson, PHR, Human Resources Director, Mayo Clinic
Linda Martin, Administrative Director, Organization Development, Bon Secours Richmond Health System
Mary Novak-Jandry, National Managing Director, HRadvantage, a Division of Gallagher Benefit Services, Inc.

With the national emphasis on improving the quality and safety of patient care today, health care institutions continue to promote systems of evaluation that will identify and improve organizational performance practices, capabilities, and results. Learn from a panel of Malcolm Baldrige Health Care award winners on how to achieve world class status. Hear how to improve overall organizational effectiveness and capabilities as a health care provider; and improve value to patients and other customers, contributing to improved health care quality.

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Monday, Sept. 12, 2011
3:45 – 5:15 p.m. 


M17 - They Call Her Coach!
PS/LT
Doug Jontz, Vice President, Human Resources, Mercy Medical Center
Jacque Hamers, Regional Director of EAP, Northern Indiana Region - Franciscan Alliance
Julie Kissee, Northern Indiana Region Franciscan Alliance, Executive/Management Coach/EAP Therapist

This session will describe how one organization is preparing for the future through an executive/manager coaching program. Many times health care leaders are promoted due to their superior technical or clinical skills, only to find leadership/management duties require a completely different skill set. As the demands on health care leaders increase, our Executive/Management Coaching Program provides a unique approach to developing the skills necessary to meet these demands. 

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M18 - Recruiting and Hiring Liabilities for Health Care Professionals
HRD/MLP
Jason Morris, President and COO, EmployeeScreenIQ

Technology has dramatically changed the way we compete for talent and screen prospective employees, but nothing approaches the impact of social networking.  With the widespread use of Facebook, LinkedIn, and other sites comes a new wave of legal liabilities for both recruiters and screeners. Other emerging technology threats include online diploma fraud, employment mills that manufacture work experience, screen scraping, and more.  Employers need to develop best practices and policies in order to successfully manage Web 2.0 technologies.

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M19 - The NLRA and Your Organization:  It's Not Only About Unions
HBK/MLP
Michael Lotito, Partner, Jackson Lewis LLP

Contrary to popular belief, the National Labor Relations Act (NLRA) does not apply only to unionized employers and non-union employers that are undergoing union organizing.  The NLRA has a much more far-reaching effect, affecting all employers in connection with such matters include what rules and policies an employer can lawfully maintain, how your organization can respond when two or more employees complain about their wages and other terms and conditions of employment.  Learn how to avoid running afoul of this important law.

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M20 - Help! The Boss is a Doctor
HRD/LT
Laura Avakian, Consultant, Former ASHHRA Board of Directors President
Nicole Morin-Scribner, SPHR, Director, Human Resources, St. Mary’s Health System

Increasingly, hospitals and health systems are employing physicians and hiring or promoting them into leadership roles. These physicians have had little if any formal management training and little experience in collaborative leadership. This session will challenge HR professionals to take responsibility for developing physician leaders, and provide the content for physician orientation and management education.

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M21 - What You Need to Know About USERRA
CC/MLP
Rick Palmatier, Arizona Committee Ombudsman, Employer Support of the Guard and Reserve (ESGR)

This session provides a fundamental understanding of the Uniformed Services Employment and Reemployment Rights Act (USERRA) and basic information on its provisions, protections, and who employers, National Guard, and service members can turn to for assistance.

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M22 - Elevating Manager Performance: Equipping Leaders to Execute on New Strategic Imperatives
Special offering for HR Investment Center members and other chief HR officers
Jessica Sweeney-Platt, Managing Director, The Advisory Board Company

Coordinate patient care across the care continuum. Partner with physicians in advancing organizational goals and manage risk-based contracts.  Executing on these and an entire host of new industry imperatives will fall squarely on managers from across the organization. In a resource-constrained environment, how can we ensure that organizational training and development efforts benefit the managers who need it most?

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M23 - Great Retention Starts With Good Recruiting
NH/NH
Diana M. Meisenhelter, Principal, Riviera Advisors, Inc.

Employers today are talking about the importance of retention, but seldom do we stop and evaluate what we are doing to attract talent.  Even in today’s uncertain times, top talent has choices.  They want to be treated like “rock stars.”  The employment experience matters, but so does the courting experience from the moment talent hears about you.  It’s not just about getting them to the door, you’ve got to get them to knock, invite them in, make them feel welcome, and get them to stay.

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M24 - Secrets of Successful Nursing-HR Partnerships
PS/ALL
Moderator: Irma Babiak Pye, SPHR, ASHHRA Vice President, Senior VP & CHRO - Valley Baptist Health System
Elisabeth E. Baldock, Ph.D., Senior VP - Human Resources and Learning, Cincinnati Children’s Hospital Medical Center
Janelle Browne, VP - HR Operations, Texas Health Resources
Joan Shinkus Clark, MSN, RN, NEA-BC, CENP, FACHE, FAAN, Senior VP and System Chief Nurse Executive, Texas Health Resources
Cheryl Hoying, RN, PHD, NEA-BC, FACHE, Senior VP - Patient Services, Cincinnati Children’s Hospital Medical Center

This session is an opportunity to hear from two successful HR-Nursing partner teams who will not only share their success stories, but they will describe how they were able to create a team that has succeeded, thrived and enabled both departments to become stronger entities within their organizations. Ample time will be allotted for Q&A and discussion with attendees.

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Not sure which sessions to attend? Use the  Learning Track Selection Guide  to determine the level and competency that you want to enhance


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