Sunday, Oct. 12
Regional Breakfasts
7:30 - 9:00 a.m.
Start your day with a hot breakfast while networking with your peers in your region. Participate in the celebration of chapter award winners, hear the 2008 region update from your regional consultant, and receive an overview of the conference. This is also the best time to interact with new to the profession members and become a part of the ASHHRA Mentoring Program that will be introduced at the breakfast.
Opening Ceremony
9:30 - 11:00 a.m.
The conference will commence with ASHHRA President Jeanene Martin (left) and Executive Director Cathy Sewell as they welcome you to Austin, “The Live Music Capital of the World,” and the ASHHRA 44th Annual Conference and Exposition. During this conference, we encourage you to lead with passion and purpose by taking advantage of all of the learning and networking opportunities this great show has to offer. Jeanene will introduce Barbara Glanz, who will hold a passionate discussion on managing the overworked and undervalued workforce. At the end of the opening ceremony, prepare to dance your way into the exhibit hall to the sights and sounds of one of Austin’s most talented bands.
Keynote Speaker
Barbara Glanz’s inspirational message about “Leadership that Promotes Productivity, Passion, and Peace” sets the stage for the conference Opening Ceremony. Based on her well-known books, Care Packages for the Workplace and Handle with CARE — Motivating and Retaining Employees, Barbara gives you proven, actionable ideas to lead your organization toward positive change. As a gifted storyteller and an international speaker who has spoken on every continent, Barbara will share the elements of a passionate and productive workplace: C = Creative Communication, A = Atmosphere and Appreciation for All, R = Respect and Reason for Being, and E = Empathy and Enthusiasm. She will “whack” your thinking, give you a personal sense of mission that YOU can make a difference, and get your creative juices going leaving you with at least six to eight immediately actionable, no cost ideas.
Exhibit Hall / Lunch
11:00 a.m. - 1:15 p.m.
Join your health care human resources colleagues for lunch while you visit more than 200 of the most prominent vendors in the health care industry. Learn about their new products, services, and programs, and partake in their demonstrations and activities. While visiting all the booths, enjoy yourself by participating in the Passport to Prizes activity. You simply uncover an important fact about select vendors and enter your name into a drawing to win fabulous prizes.
Learning Sessions
1:30 - 2:45 p.m.
S1
HRD / MLP
Avoiding Legal & Ethical Problems in Psychological Fitness for Duty and Risk Assessments
David Fisher, Ph.D.
President
PsyBar, LLC
Dr. Fisher will help you understand and implement the new Fitness for Duty Evaluation Facilitator for psychological and psychiatric Fitness for Duty Evaluations (FFDEs). Learn to avoid the legal and ethical problems and implications associated with improperly designed FFDEs.
Learning Objectives
• Assess problem situations to determine if FFDEs are appropriate
• Understand three important differences between forensic FFDEs
and treatment-oriented evaluations
S2
PL / MLP-NP
Leadership Starts with Values: Personal and Organizational
Becky J. Frederick
President
Workplace Strategy
Susan Graim
President & Creative Director
PROCEED By Design, Inc.
Be led through a series of interactive exercises and conversations giving you the opportunity to choose the values that most often guide everyday decisions and actions, and reflect on how these values are demonstrated in your personal and professional life.
Learning Objectives
• Build relationships with people throughout your organization
• Deliver on the brand promise both internally and externally
S3
CC / MLP
Advancing Northwestern Memorial’s Diversity Plan: Focus on Management Diversity & Cultural Competence
Dean Manheimer
SRVP of HR
Northwestern Memorial HealthCare
Caroline Geiersbach
HR Program Coordinator
Northwestern Memorial HealthCare
Explore Northwestern Memorial Healthcare’s workforce diversity plan that represents and reflects the communities it serves. Learn best practices and proven tactics in the context of challenges unique to health care.
Learning Objectives
• Develop concepts and tactics from Northwestern Memorial’s
robust workforce diversity plan
• Measure the success of workforce diversity initiatives
S4
PS / NP
Overcome the Fear! Simple Tips to Make Your Presentations More Effective, Powerful, and Dynamic
Catherine Baumgardner, MSA, FACHE
Consultant
Corporate Health Group
Learn to overcome fear and become more effective in public speaking and presenting by learning some simple tips and techniques you can use tomorrow. It’s not as hard as you think…if you just know what to do!
Learning Objectives
• Structure a presentation and keep an audience interested
• Identify the three elements no presentation is complete without
S5
HBK / MLP-NP
Great Place, Great People: How One of the Best Became Even Better
Lillian J. LeBlanc, SPHR
Corporate Dir., Work-Life
Baptist Health South Florida
Repeatedly named on many “Best Place” lists, Baptist Health South Florida embarked on an ambitious, system wide initiative to make this “Great Place” even better. Learn how to deploy their successful approach in your organization.
Learning Objectives
• Guide C-level executives to identify the most urgent HR
challenges
• Harness the talents of non-HR leaders to develop and “own”
creative HR strategies
• Employ FAST team techniques for rapid problem solving
S6
PS / MLP-NP
Getting the Metrics Message to the C-Suite
Charlie Carlson
President & CEO
enetrix
Carlson will discuss how to utilize the HR dashboard to inform and inspire the executive level to become more involved in your HR initiatives. This session will explore the National Evergreen Survey of hospital HR departments.
Learning Objectives
• Outline how to get accurate metrics, including the cost of
turnover, into the hands of the people that really matter
• Review data generated by the ASHHRA HR Metrics Tool and
discuss how HR metrics are beneficial to your organization
S7
HRD / MLP-NP
Ten Challenges that Should Keep HR Professionals Up at Night
Pamela J. Green, SPHR
Chief Membership Officer
Society for Human Resource Management
Currently, the U.S. is experiencing major shifts in its demographic landscape, economic and political climate, and business environment. These shifts bring new opportunities and new challenges requiring you to build stronger links between business cases for diversity, innovative strategies, and accountability measures. Learn new strategies and ideas for engaging senior leadership and building a strategic business case for diversity and inclusion.
Learning Objectives
• Link HR and globalization strategies to business objectives
• Address emerging issues such as health care, immigration, and
religion/spirituality
S8
PL / NLP
Preserving, Protecting, and Defending the Mission of the Health System: The Expanding Role of HR as Part of the Board’s Strategic Plan
K. Bruce Stickler, J.D.
Partner
Drinker Biddle
Discover how to identify and deal with 16 potential areas of vulnerability for a corporate campaign. The HR role is to facilitate and assure that each is reviewed not only from a labor relations perspective, but also fiduciary, compliance, and governance matters.
Learning Objectives
• Counsel and guide your board on plans to avoid becoming a target
of corporate campaigns
• Learn to turn potential negative situations into positives
ASHHRA Leader Institute Sponsored By:
1:30 - 2:45 p.m.
S9
PS / LI
Transforming Hospitals into High-Performance Organizations through Workforce Optimization Practices
Tom Olivo, CMC
President
Success Profiles, Inc.
Workforce optimization cannot only improve employee engagement and performance but also raise the net operating margin. Olivo will share key workforce optimization initiatives and case studies that illustrate how to achieve tangible results.
Learning Objectives
• Make a business case for workforce optimization
• Initiate action to improve employee engagement and performance
in your organization
S10
HBK / LI
Securing HR’s Seat at the Table: Developing and Selling Strategic “People Plans” to the C-Suite
Kevin Haeberle, J.D.
EVP, Practice Leader MSA HR Capital
Integrated Healthcare Strategies
Becky Brown, J.D., SPHR
Supervising VP
Integrated Healthcare Strategies
This session will prepare you to secure a seat at the table on all strategic matters by raising your awareness on key trends and ways to create organizational preparedness. Ascertain the tools to become HR capital strategists and prepare yourself to influence senior executives.
Learning Objectives
• Command the attention of senior executives and establish a seat
at the table as a strategist
• Successfully champion a “people plan” that addresses current
and future HR capital challenges
S11A
HRD
Making Customers Count: Emory Healthcare’s Approach to Improving Quality of Care
Adair D. Maller, SPHR
Director of Recruitment and Retention
Emory Healthcare
Mike Kempa
Senior Consultant
Development Dimensions International (DDI)
Emory Healthcare wanted new hires to fit into its service-driven culture to improve patient satisfaction and employee engagement. Learn how Emory in conjunction with DDI implemented an employee selection process and integrated a HR system to create a more patient-friendly culture.
Learning Objectives
• Reduce turnover by hiring and managing employees who fit
• Improve clinical outcomes and patient safety with a customer
service approach
• Leverage best practices to hire employees dedicated to your
organization’s goals
Special Interest Session
1:30 - 2:45 p.m.
S11
HRD / LI-MLP-NP
Workforce Panel: Creating Positive Relationships
Health leaders will discuss the challenges of staffing partnerships and how to foster beneficial collaborations. Topics will address workforce issues including, private / public partnerships, bringing stakeholders to the table, and developing creative solutions.
Learning Sessions
3:00 - 4:15 p.m.
S12
HRD / MLP-NP
Seven Policies that Create WOW!
Chip Madera, MS, CSP
CEO
Chip Madera Productions, Inc.
Research has validated the correlation between service excellence and employee satisfaction. This session was developed to clarify the essential policies that need to be standardized and enforced to create a world-class environment of engagement and success. Don’t miss this high energy, high content session that will take your organization to the next level!
Learning Objectives
• Identify your personal and organizational potential to create
environments of WOW!
• Answer three critical questions that help create environments
of WOW!
• Recognize the seven policies that create WOW and their value to
your organization
S13
PL / MLP
Developing Leaders to Succeed
Tina Seidl, PHR
Leadership Development Specialist
Aspires Wausau Hospital
Randy Schade, SPHR
HR Director
Aspires Wausau Hospital
Learn to identify leadership competencies for your organization, enhance leadership skills, and develop an ongoing program to build on leadership foundations of critical thinking, problem solving, and strategic skills.
Learning Objectives
• Understand critical competencies for leadership
• Enhance critical thinking, problem solving, and strategic skills
S14
HRD / MLP-NP
Finding Money in Retirement Plans for Employees and Plan Sponsors
Roger Rovell
President
Investech Retirement Plan Services
Steve Gassier
Principal
Investech Retirement Plan Services
Bob Walters, MS, SPHR
Dir., HR Operations
Health First, Inc.
Jeff Payne, SPHR
VP of HR
Lakeland Regional Medical Center
Sharon Andre, RN, MS, CHE
Administrative Director
Martin Memorial Health Systems
This panel discussion will focus on strategies to reduce retirement plan investment management and administration costs. Retirement plan fee arrangements have become so complex that most HR personnel do not understand the full extent of their retirement plan costs. Understanding and reducing retirement plan costs can make a substantial difference in the retirement benefits a participant receives and can also generate savings for plan sponsors.
Learning Objectives
• Determine how retirement plan service providers are compensated
and for what services
• Identify the reasonableness of costs in relation to industry best
practices
• Implement best practices to minimize the risk of potential
lawsuits
S15
PS / MLP-NP
What’s Hot and What’s Not with Unions
John E. Lynches
Director/Attorney
Chair Healthcare Practice Group
Cohen & Grigsby, PC
This session will provide recommendations for employers to make themselves less vulnerable to union activity and provide tips for maintaining union free status in addition to analyzing sophisticated union tactics and corporate campaigns.
Learning Objectives
• Better understand corporate campaigns, learn effective tactics,
and implement counter-tactics with respect to those campaigns
• Discover proactive approaches to reduce vulnerability and remain
union free
S16
HBK / MLP
Leadership Stability: Your Organization’s Success Depends on It
Dolores Marshall, MA
Interim CNO
Methodist University Hospital / B.E. Smith
Leadership stability plays a crucial role in the performance and survivability of an organization. Loss of a key leader impacts financial performance, employee morale, medical staff relations, community relations, and hospital culture. Health care organizations, communities and staff are negatively impacted by the loss of a key leader.
Learning Objectives
• Learn about solutions to eliminate this impact and foster high
performance
• Articulate how the loss of a key leader impacts financial
performance, employee morale, medical staff
relations, community relations, and hospital culture
S17
CC / MLP-NP
Partnering with Operational and Community Leaders to Meet Workforce Needs
Thom Weiss
Director, Compensation & Benefits
University of Wisconsin Hospitals & Clinics
Learn about unique approaches to partner with operational and community leaders to address immediate and future workforce needs. These targeted workforce planning initiatives are designed to increase engagement, reduce turnover and identify future workforce gaps.
Learning Objectives
• Understand the impact of data on workforce planning and develop
targeted interventions based on data
• Uncover how working collaboratively with operational and
community leaders improves results
S18
HRD / MLP-NP
403(b) Regulations: A Look at the Changes
Janet Anderson-Briggs, J.D.
Interdepartmental Legal Liaison
TIAA-CREF
Anderson-Briggs will provide an overview of the final 403(b) regulations with a focus on how these regulations will impact you and your plans.
Learning Objectives
• Learn what to do in 2008 to be prepared for the effective date of
the 403(b) regulations on 1/1/09
• Be able to differentiate among governmental, church, ERISA and
non-ERISA 403(b) plans
S19
PS / MLP-NP
Hospitals: Ground Zero for the Nation’s Fastest Growing Crime Wave
Stefan Keller
President
Certiphi Screening, Inc.
Personal and sensitive information abounds in hospitals, making them a prime target for identity theft. This session examines how health care organizations can prevent the theft of patients’ identities and confirm employees’ and applicants’ identities.
Learning Objectives
• Understand how to protect sensitive human resources data
• Ascertain how background checks can help combat identity theft,
improve compliance and reduce risk
ASHHRA Leader Institute Sponsored By:
3:00 - 4:15 p.m.
S20
PL / LI
Transformational Leadership in a Changing Environment: Proven Best Practices for HR Executives
Kenneth R. Cohen, Ph.D.
President
The Synergy Organization
As part of this dynamic session, participants will be taught practical strategies health care HR leaders and other senior executives can use to strengthen organizations, increase effectiveness and add value to the organization, while improving their own career options.
Learning Objectives
• Learn practical strategies to transform your organizations,
including the Six Building Blocks of Lasting Leadership
• Identify at least six strategies effective senior executives use to
facilitate success and earn a “Seat at the Table”
S21
PS / LI
Bridging the Gap Between Goals and Employee Performance: The Rockford Example
Dan Parod, SPHR
VP of HR
Rockford Health Systems
Using a case study review format, based on Rockford Health’s actual experience and success, Parod will provide attendees with a practical look at how to link employee and corporate goals and strategically align a highly skilled workforce. Examine how Rockford has, by ensuring accountability, empowered employees by giving them ownership in the organization's success, resulting in more satisfied employees and increased retention.
Learning Objectives
• Link individual goals to corporate objectives and execute a plan for
your organization to align goals
• Create a culture of accountability
S22
PS / LI
Employee Engagement: Create the Culture from the Top Down
Deborah Paller
VP
Press Ganey Associates, Inc.
Leaders in health care all want to be able to create an organizational culture that fosters employee engagement. To do this, employees must feel work is meaningful, feel safe to share ideas, and have the wherewithal to become involved in the tasks at hand.
Learning Objectives
• List conditions for creating a culture of employee engagement
• Measure organizational success in a cultural change
Special Interest Session
3:00 - 4:15
S23
HBK / LI-MLP-NP
Collaborative Leadership for Quality and Healthcare Optimization
Nancy Qualter, RN, BSN
Director of Quality Resources, AHA Quality Center
American Hospital Association
Qualter will teach you how to identify two categories of organizational leaders, and how their collaboration creates performance excellence. Learn about results from high performing organizations across the country through the four main principles for performance optimization.
Learning Objectives
• Learn the difference between “visible costs” and “hidden wastes”
that underlie the business case for quality
Exhibit Hall / President's Reception
4:30 - 6:30 p.m.
Celebrate your first day of learning with your colleagues as you join the ASHHRA Board President, Jeanene Martin, the Board of Directors, and other ASHHRA and AHA leaders in the exhibit hall. A light fare will be served, and you will have yet another opportunity to contribute to Sammy’s House.
MetLife® Social Event
7:00 p.m.
Howdee!! Grab your cowboy hat and come on over to Stubb's for a uniquely Austin, authentically Texas experience! Enjoy some of the most legendary smoked barbecue in the heart of one of Austin's favorite live music venues. You'll enjoy a stomp-your-feet, raise your lighters, outdoor stage in a natural amphitheatre. Don't forget your dancing boots as you do-si-do your partner and dance the Texas Two-Step. Full of Texas flavor, Stubb's will enchant and entertain you with delicious southern cooking, hospitality and music at its best. Round-trip ground transportation provided from the Convention Center. Casual Attire.
