Monday, Oct. 13
ASHHRA Business Meeting Breakfast / Keynote Address
8:30 - 10:15
Start day two by sharing breakfast with the ASHHRA Board of Directors. Hear about the three-year strategic plan as you enjoy a hearty breakfast. You will have the opportunity see and hear from board members and learn about the new and exciting products, services, and benefits available to you as an ASHHRA member. During the second portion of the breakfast, Alma W. Hughes (title and company) will enlighten you on the multi-generational issues facing today’s health care HR workforce.
Sponsored by:
Keynote Speaker, Alma Hughes
Begin your day with purpose. Alma Hughes, vice president and consultant at Lee Hecht Harrison, joins you for breakfast and presents “Generational Differences . . . So What?” Alma delivers health care-specific data reflecting the impact generational differences have on your work culture today. In addition Alma leads you in an energizing workshop activity sharing best practices in succession planning, retention, recruitment, and other business areas affected by generational differences, giving you lots of kindling to ‘start a fire’ when you return to work.
Learning Sessions
10:30 - 11:45
M1
HRD / MLP-NP
Healthcare Organizations Outside of Hospitals: Issues, Challenges, & Defining the Needs
James Frain, SPHR, CEBS
Vice President, Human Resources
South Bend Medical Foundation
Ted Goad
Vice President, Human Resources
Pathways Home Health, Hospice & Private Duty
Janilyn Brouwer Daub
Barnes & Thornburg LLP
Medical facilities outside of hospitals are facing many challenges that differ from traditional hospitals. Practitioners within this segment will receive a legal update on emerging issues and gain insight into the trend of consolidations, mergers and acquisitions. The speakers will also facilitate a discussion on the needs of the segment and how ASHHRA can help address them.
Learning Objectives
• Understand the latest issues and challenges
• Learn about legal issues impacting this segment
• Discuss how ASHHRA can help address the needs of this
segment
M2
PL / MLP
Improving Organizational Performance through Sustained Employee Engagement: The Silver Cross Story – A Top 100 Hospital
Mark Jepson, MBA, SPHR
Vice President of Human Resources
Silver Cross Hospital
Eric M. Parmenter, CLU, CHFC, REBC, RHU, SPHR, CEBS
Senior Consultant
Towers Perrin
Learn the top ten drivers of attraction, retention and engagement, programs to change hospital culture, and how to deal with a diverse workforce that delivers award-winning customer service.
Learning Objectives
• Gain knowledge of programs that change the culture of a hospital
into a high performance organization
• Determine how to deliver noteworthy customer service
M3
HRD/MLP-NP
Is there a Doctor in the House? Diagnosing & Treating Your Recruitment Process
Kim R. Davis, CPC, SPHR
Senior Vice President
Adecco
Elaine Nicol
Vice President, Consulting Services
Adecco
The feedback from senior management is clear: the recruitment process has to get better! Learn to examine your process, create process-flows, research metrics, and implement reporting to diagnose and build the case for re-engineering your recruitment process.
Learning Objectives
• Learn to define key performance indicators and accountabilities
• Gain support for change from key stakeholders
M4
PS/MLP-NP
Accommodating the Disabled Worker: The ADA Interactive Process that Works
Stephen Lyman, J.D.
Founding Partner & Principal
Hall Render Killian Heath & Lyman, P.C.
Where do you begin when an employee asks for help doing the job? First you need a strategy that works. By engaging in the four-step interactive process, this session will provide the tools to end up doing the right thing.
Learning Objectives
• Understand the benefits of engaging in the ADA good faith
interactive process and accommodations
• Develop a strategy for accommodations
M5
HCB/MLP-NP
HR and Benefit Plan Audits: Cost Saving Strategies that Produce Significant & Rapid Results
Bruce Borgos
Director, Audit Services
Secova
MaryAnne L. Watson, HIA, MHP
Vice President, Claims & Auditing Services
Segal
Dayna Pearson
HR & Benefits Management
Scripps Health
Increasing payroll and benefit expenses requires new cost reduction strategies. This panel will discuss three often overlooked areas – dependent eligibility, employee absence, and medical claims – providing overviews and real-world examples for controlling corporate cost.
Learning Objectives
• Realize the benefit expense and loss of corporate productivity of
FMLA and incidental absences
• Understand best practices for implementing post audit absence
management controls to ensure compliance
M6
HRD/MLP-NP
Retirement Plan Update: 403(b) Regulations, Roth Accounts, ERISA-Friendly Investment Advice & Retirement Savings Legislation
Richard Turner, J.D., NASD Series 26 Registered Principal
Vice President & Deputy General Counsel
AIG Retirement
This session will provide an update and overview of key retirement plan subjects, including 403(b) regulations, Roth accounts in 401(k) and 403(b) plans, investment advice, default investments, and pension legislation.
Learning Objectives
• Anticipate likely issues and compliance needs arising out of
current law and final Treasury regulations
• Understand available alternatives for investment advice
M7
HCB/MLP-NP
Thriving (Not Just Surviving) in the Face of Big Labor’s Assault on Healthcare
Becky Brown, J.D., SPHR
Supervising VP, MSA HR Capital
Integrated Healthcare Strategies
Kevin Haeberle, J.D.
Executive VP, Practice Leader MSA HR Capital
Integrated Healthcare Strategies
Brown and Haeberle will broaden your understanding of the current labor movement in health care, pushing you to act proactively by creating a comprehensive labor strategy aimed at organizational excellence.
Learning Objectives
• Assess your hospital’s current labor strategy
• Determine steps to reduce vulnerability
M8
PS/MLP-NP
Succession Planning & Talent Management: Building for the Future
William Moskal, Ed.D.
Senior Organization Development Partner
IRI Consultants, Inc.
Succession planning, like talent management, assures a continuing sequence of qualified people to move up, take over, and excel when the current generation of managers and leaders retire or leave.
Learning Objectives
• Identify the key criteria, characteristics, and traits of high-potential
candidates in your organization
• Learn about talent management and succession planning needs
to grow and reflect your organization’s strategic plan
ASHHRA Leader Institute Sponsored By:
10:30 - 11:45 a.m.
M9
PL
From Trusted Advisor to Organizational Transformer
Laura Avakian, SPHR
Senior Advisor
Bright Horizons Family Solutions
In this session, Laura Avakian will moderate a panel of 3 senior HR executives who have achieved broad-based success and who will share their personal leadership journeys. This panel will provide strategies and tips for influencing colleagues, overcoming employee resistance, surviving CEO succession and financial crises. No platitudes here – these panelists will offer you the “down and dirty” of their real life experiences.
Learning Objectives
• Develop a personal leadership plan
• Learn how to influence your organizations through meaningful
leadership
M10
PS
International Recruitment of Nurses to the United States: Toward Consensus on Ethical Standards of Practice
Patrick Page, J.D.
President
St. John’s Health Network
Patricia Pittman, Ph.D.
Executive VP
Academy Health
Explore the results of Academy Health’s two year study and consensus building effort, International Recruitment of Nurses to the United States: Towards Consensus on Ethical Standards of Practice, funded by the MacArthur Foundation.
Learning Objectives
• Identify the ethical issues associated with efforts to recruit foreign
educated nurses
• Define best practices associated with recruiting and managing
enculturation
M11
CC
The Age Tsunami: Who Will Care for the Boomers?
Pamela Paulk, MSW, MBA
VP of Human Resources
Johns Hopkins Health System
Learn about the study from the US Department of Labor and its collaboration with The Johns Hopkins Hospital, Cedars-Sinai Medical Center, and the HCA on how to retain mature health care workers.
Learning Objectives
• Identify best practices and barriers in your own organization to
retain mature workers
• List ways to engage mature healthcare workers to stay longer in
the workforce
Special Interest Session
10:30 - 11:45 a.m.
M11B
HRD/MLP-NP
What’s New in the Legislative & Labor Arena?
Les Abercrombie, SPHR
System Dir., Labor Relations
Providence Health & Services
James Trivisonno
President
IRI Consultants, Inc.
HR professionals are challenged to keep current with legislative and labor decisions affecting organizations. Join Abercrombie, chair of the ASHHRA Advocacy Committee, and Trivisonno, as they outline legislative and labor trends affecting health care and discuss external and internal responses to these trends. Abercrombie will address the legislative environment while Trivisonno will highlight successful health care organizations.
Learning Objectives
• Discuss current legislative issues on both the state and national
levels
• Learn how the ASHHRA Advocacy Committee and others in the
field address these legislative issues
Exhibit Hall / Lunch
Noon - 1:30 p.m.
Join your health care human sources colleagues for lunch while you visit more than 200 of the most prominent vendors in the health care industry. Learn about their new products, services, and programs, and partake in their demonstrations and activities. While visiting all the booths, this is your last chance to participate in the Passport to Prize activity. You simply uncover an important fact about select vendors and enter your name into a drawing to win fabulous prizes. Drawings begin at 4:30 p.m. in the Exhibit Hall.
Learning Sessions
1:45 - 3:00 p.m.
M12
PL/MLP
Inspiring Passion! Creating a Culture of Employee Engagement: Lessons from a Baldridge Award Winner
A. Dawn Runge, Ph.D.
Corp. VP, Organizational Effectiveness
SSM Health Care
M. Lynn Fischer
Founder & CEO
Catalyst Learning Company
Karen Busch, MA
Corporate Manager, Organizational Effectiveness
SSM University
Learn to create a culture of employee engagement that makes all feel passionate and purposeful about work. Hear from SSM Health Care about successful initiatives, including the Catalyst Learning School at Work® system.
Learning Objectives
• Understand how to create a culture of engagement which inspires
passion and purpose at all levels and boosts retention and
productivity
• Monitor and evaluate the success of training models that increase
employee engagement
M13
CC/MLP-NP
It’s My Body and I’ll Do What I Want: When Work and Lifestyle Collide
Kathy Dudley Helms, J.D.
Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
Employment discrimination charges are changing as employee’s individual lifestyle expressions and choices slam into the workplace. Understand how your response can mean the difference between a diverse workplace and litigation.
Learning Objectives
• Recognize new and different issues covered by Title VII to create
a better working environment
• Take appropriate action to avoid lawsuits
M14
PL/MLP
Leadership Identification, Succession Tracking, and Accelerated Leadersip Development
Stephanie Wood
Dir., Leadership Development
Community Health Network
In this session, Stephanie Wood will discuss succession planning and accelerated leadership development work. This session includes the leadership identification process, a model for development, and an accelerated program for potential leaders.
Learning Objectives
• Gain tools for leadership identification
• Learn about accelerated development processes including
targeted development plans
M15
PS/MLP
Point-Based Staffing Incentives: A New Approach to Employee Reward & Recognition
Kathryn Raethel, RN, MHA, CNAA, FACHE
VP, Patient Care Services
Castle Medical Center
Deborah Crist-Grundman, RN
Executive Strategist
BidShift, Inc.
Explore new incentive management designs and listen to multiple case studies that highlight experiences and results associated with the use of non-monetary incentive programs resulting in staffing quality and cost-effective patient care.
Learning Objectives
• Take away best practices for point-based non-monetary reward
programs
• Define steps to achieve a meaningful culture shift surrounding
incentives
M16
HRD/MLP-NP
Wage-Hour Traps and Recent Trends
Jennifer Brown Shaw, J.D.
Partner
Shaw Valenza, LLP
Through interactive dialogue and case studies, attendees will learn the key aspects of wage-hour law, how to conduct a compliance audit, and the best approaches for remedying current violations. This session provides an overview of wage-hour compliance issues under federal and state law for health care employees.
Learning Objectives
• Create a game plan for ensuring compliance to include policies
and procedures consistent with legal requirement
• Conduct a wage-hour audit
M17
HRD/MLP-NP
Employer Branding: Does Your Web Site Measure Up?
Judith Russell, RN
VP, Client Solutions – Healthcare
Bernard HODES Group
By enhancing and transcending your brand to every aspect of your career Web site and incorporating Web 2.0 technologies, you will position your organization well to all candidates, including current, potential, and former employees.
Learning Objectives
• Identify how your brand can interface with your Application
Tracking Systems (ATS)
• Understand mechanisms to measure your employment brand
M18
PS/MLP-NP
Less Pain, More Gain: We’re Winning the Talent War. You Can, Too
Dawn Bryant
VP, Organizational Development
Carondelet Health
Jill Schwieters
Executive VP
Pinstripe, Inc.
Carondelet Health in partnership with Pinstripe Healthcare will demonstrate dramatic measurable results in total job offers accepted, a decrease in cost-per-hire, and a higher retention rate for new hires resulting in greater satisfaction among hiring managers. Walk through the process of how you will be able to achieve these great results.
Learning Objectives
• Develop a clearer strategic vision for long-term talent acquisition
and employee retention
• Consider successful alternatives to traditional in-house employee
recruitment practices
M19
HRD/MLP-NP
Skeletons, Brooms & Old Baggage: Cleaning Out Your Closet With an HR Audit
Kerri Reisdorff, J.D.
Member
Constangy, Brooks & Smith, LLC
Human Resources audits can assess compliance with workplace laws. This program provides guidance on the audit process and an in-depth analysis of key problem areas, including pre-hiring screening and harassment policies.
Learning Objectives
• Examine each basic audit area
• Learn when an audit may be helpful and what steps are taken
ASHHRA Leader Institute Sponsored By:
1:45 - 3:00 p.m.
M20
HRD
Linking Employee Engagement to Business Outcomes: Why it Matters & How to Do It
Brandon Melton
SRVP of HR
Lifespan Health System
Sean McDade, Ph.D.
President & CEO
PeopleMetrics
This session will demonstrate why linking employee engagement to business outcomes lends strategic value to the HR Function in hospitals and will provide a step-by-step tutorial on how to conduct a linkage analysis and present the findings in a powerful way.
Learning Objectives
• Importance of linking employee engagement survey results to key
business outcomes to help become more strategic in the eyes of
senior leadership
• Identify key things to remember when linking employee
engagement to business outcomes
M21
PL
The Heart of Leadership: Building Ethical Leaders Everywhere in Your Organization
Jack Gilbert, Ed.D., FACHE
President
New Page Consulting, Inc.
Learn how to promote the ethical health of your organization through four ethical pathways, transforming your organization’s intentions into performance. This program is a response to the question, “what does it take to do the right thing every day in the face of many pressures?” and shows you how to nurture purpose-driven leaders at every level.
Learning Objectives
• Assess the ethical health of your organization’s leadership and
culture
• Understand and appreciate why ethical health care relies on a
partnership of goodwill between your organization
M22
PS
HR’s Role as a Change Agent & Strategic Partner
Kevin Sheridan, MBA
CEO
HR Solutions International, Inc.
Explore the role of HR as a change agent and strategic partner in health care organizations. You will learn 5 critical talents for your success as an HR leader, as well as employee engagement best practices.
Learning Objectives
• Learn how to better create positive, lasting change in your
organization
• Learn about the new roles of HR
Special Interest Session
1:45 - 3:00 p.m.
M23
PS / LI-MLP-NP
Diversity Panel: Developing an Inclusive Culture
HR leaders will discuss the latest issues and trends in diversity, including methods for identifying organizational capabilities to develop an inclusive culture while attracting and retaining the best and the brightest.
Learning Sessions
3:15 - 4:30 p.m.
M24
HCB/MLP-NP
Healthcare Transformations: HR & Lean Process Improvement
Kelley Williamson, CPLP, Green Belt Lean Healthcare
Manager, Learning & Development
University of Colorado Hospital
Ellen Rehmar, SPHR
HR Dir.
University of Colorado Hospital
Learn how to become Lean Certified, project manage, and lead a lean event in HR. Williamson will explain how to present measurements that will have your entire organization asking for more.
Learning Objectives
• Understand Lean and the tools and techniques needed to create
learning events for your organization
• Use the “Lean toolkit” provided to begin implementing Lean
projects in HR
M25
HRD/MLP-NP
Benefits are Not a Game – But You Can Teach it that Way!
Pam Kennedy, MHR
Learning Consultant
INTEGRIS Health
The one thing that all employees want to learn about often puts them to sleep. This session will demonstrate an effective training method, inspire out of the box thinking, and help you re-think your learning strategies. Kennedy will show you that benefit presentations don’t have to be boring.
Learning Objectives
• Understand that teaching about benefits can be an innovative,
hands-on learning experience
• Use a training method that orients information in a way that
makes it real, engaging, and enjoyable
M26
PS/MLP
Getting to Great through Employee Recognition
Anthony Scibelli, MS, PHR
VP, HR & Support Services
Faxton – St. Luke’s Healthcare
Susan Warwick
Dir., Volunteer Services
Faxton – St. Luke’s Healthcare
Employee satisfaction and 360 survey results indicate the need for improvement in recognition. Learn about “Applause: Getting to Great,” designed specifically to address the business objectives of the organization.
Learning Objectives
• Learn about best practices to build a recognition and engagement
system
• Identify critical program elements and processes to capture the
hearts and minds of employees and maintain employee
engagement
M27
HRD/MLP-NP
Triage for FLSA Compliance: Internal Audits, DOL Investigations, and Cutting Edge Healthcare Wage & Hour Developments
Andrew Naylor, J.D.
Member
Waller Lansden Dortch & Davis, LLP
When the Department of Labor arrives to start their two-day investigation of your pay practices, are you ready? This interactive session tackles wage payment matters to help you comply with the maze of wage and hour laws that directly impact your organization.
Learning Objectives
• Proactively address compliance problems
• Properly prepare for a Department of Labor FLSA investigation
M28
PL/MLP-NP
Constructing a Culture of Accountability
Liz Jazwiec, RN
President & Founder
Liz, Inc.
Sure, everyone wants to build a culture in which inspired employees deliver superior performances as a matter of routine, but how do you do it? Jazwiec moves beyond the “what” and “why” of accountability and focuses on the “how.”
Learning Objectives
• Discuss ways leaders can impact victim thinking
• Discover clear-cut ways to hold staff to desired behaviors
M29
PS/MLP-NP
Improving Patient Safety through Auditing Agency Background Checks
Steve Eitniear
Senior Consultant
Findley Davies, Inc.
As a health care organization, patient care and safety has always been your number one concern. Learn a new approach to properly screen employees working in your hospital, and significantly reduce risk.
Learning Objectives
• Hear about an example of how a health system has addressed
this issue
• Understand the potential implementation roadblock
M30
HCB/MLP
A Year’s Journey: A New Leader’s Experience in Transforming HR at a Major University Medical Center
Joseph Wert, M.Ed.
Regional Practice Leader, Consulting Services
HRadvantage, a division of Gallagher Benefit Services, Inc.
Nancy Corcoran
Executive VP, HR & Service Quality
Hackensack University Medical Center
This session describes the 12 month journey of a new HR executive as she transformed HR from a highly transactional function to an exceedingly influential strategically focused department.
Learning Objectives
• Determine the critical steps of an HR transformation planning
process that is systematic and quantifiable
• Identify and execute strategies that can be used to gain
leadership support for a focused and well executed people
strategy
M31
HRD/MLP-NR
Employee Benefits Trends Study: Healthcare Industry Findings
Karin Staines
Field Marketing Manager
MetLife
This presentation will provide insight into the forces shaping employer and employee benefits needs to help move the health care industry forward. The overview will show the changing dynamics of the workforce and shifting priorities of employees as they deal with the new environment.
Learning Objectives
• Understand the shifting demographics of your workforce and how
you can attract and retain top talent
• Benchmark your benefit offerings within the health care sector as
well as with other industries
ASHHRA Leader Institute Sponsored By:
3:15 - 4:30 p.m.
M32
HCB
HR Business Partner Journey - Delivering Value to Operational Leaders
Gerri Twomey
VP of HR
Banner Health
Tom Koelbl
CHRO
Banner Baywood Medical Center
Twomey and Koelbl will focus on Banner Health’s journey in transforming its human resources function into strategic business partners. Banner will introduce their new HR structure, new business partner role and accountabilities, and the outcomes achieved from the HR-business unit partnership.
Learning Objectives
• Understand how Banner’s HR function was re-organized
• Understand the business partner role and how responsibilities are
aligned with the organization’s strategic priorities
• Learn specific tools put in place to support the role, i.e.
HR-business unit service contracts
M33
PL
Energizing Strategic HR with Action Learning: A North Shore LIJ Case Study
Andrew McGill, Ph.D.
Dir., Learning & Innovation
National Center for Healthcare Leadership
Joseph Cabral, MS
VP/CHRO
North Shore-Long Island Jewish Health System
This session highlights the learning process of the Strategic HR Leadership Program of the Institute for Transformational Healthcare Leadership and how a progressive team from North Shore-Long Island Jewish Health System energized its dynamic approach to strategic human resources transformation.
Learning Objectives
• Describe how action learning can energize your strategic HR
processes
• Understand the value of leadership and HR competencies to
transform team developmental work and enhance performance
through team projects
Special Interest Session
3:15 - 4:30 p.m.
PL/ALL
M34
PL / LI-MLP-NP
Making Development happen: Ensuring Succession Plans Can Be Implemented
Clinton Wingrove
CEO & Principal Consultant
Pilat, North American, Inc.
Most succession plans address today’s view of the organization and its needs. How can we ensure the needs of tomorrow are being met? This session will address how succession plans need to evolve to meet the challenges of today.
Learning Objectives
• Predict future talent needs in terms of knowledge, skill,
experience, aptitude, and attitude
• Determine employee expectations and how these may change
Exhibit Hall / Community Outreach Reception
4:30 - 6:30 p.m.
sponsored by 
AIG® Retirement Social Event
7:00 p.m.
Join AIG Retirement for a fun-filled evening at the Austin Music Hall. They will host a themed party with entertainment, dancing, and dinner.
